Frequently Asked Questions

Tickets & Movie FAQ's

Q: Does my child need a ticket?
A: At our Edinburgh, Pembroke, and Greenbrier locations, all children ages 0 & up must have a ticket due to the reserved seating offered there. At all other locations, children 2 and under receive free admission, but are not permitted into any R rated films.

Q: What is the evening movie age policy and can you explain it?
A: In consideration for our evening guests, no children 5 years old and under are permitted into PG-13 or R rated movies starting at 7pm or later. They ARE permitted in all G & PG rated films, however, no matter the show time.  

Q: What does "no passes" mean?
A: If any film listed on the website lists "No Passes" this means that this film can not be viewed for free using an "admit one" pass or coupon. Rain check passes are valid.

Q: Why are there pass restrictions? And do you accept passes for special events?
A: Pass restrictions are set by the distributors (studios) of each film, not by Cinema Cafe. This is usually the first weeks of a film's exhibition. Unfortunately at this time we do not accept passes for special events. 

Q: Can I buy tickets in advance?
A: Yes, you can visit any of our locations or order them online days in advance.

Q: Can I reserve a particular seat?
A: For most locations*, seats are first-come, first-served. We encourage our guests to not leave empty single seats between parties to allow all ticket holders to find seats together. We ask that you arrive 30 to 45 minutes before your movie starts on the weekend and holidays, 10-15 minutes on weekdays. Theaters are typically opened for seating 30 minutes before show time.

*The Edinburgh & Pembroke locations offer reserved seating only. You reserve specific seats when you purchase your tickets, both online and in the store.

Q: Can I purchase tickets online?
A: Absolutely! To purchase tickets online, go to the location page, and double check that you are on the desired date. The date can be changed at the top of the page. Then click the show time you'd like to purchase tickets in, and you will be redirected to our ticket purchasing page. Theaters with reserved seating will allow you to choose your exact seats.

Q: Can I use gift cards or movie passes for online ticket purchases?
A: We apologize for any inconvenience, but at this time we unfortunately are not able to process Cinema Cafe gift cards or movie passes for online ticket purchases. Gift cards and movie passes may be used for purchases in-store only.

Q: I can't make my show. Can I get a refund?
A: At the Cinema Cafe we understand that things happen to prevent you from making a show time that you purchased tickets to in advance. Your credit card (not your confirmation number) is the only way to receive a refund. Security limitations allow us to only process refunds in the store with the card preset. Refunds can be made in person at the store up to 1 hour before show time. If you have already missed your show time, we cannot issue a refund.

Q: I purchased my tickets online but did not receive a confirmation email.
A: Be very careful when submitting your email address for ticket purchases. Ensure the email address is correct before finalizing your purchase, as the confirmation number in the confirmation email you will receive is needed to pick up your tickets.

Q: Do you offer handicapped seating?
A: Each auditorium of Cinema Cafe has allocated seating that is wheelchair accessible. For our theaters with reserved seating, wheelchair spaces and adjacent wheelchair companion seating is indicated on the seat map during ticket purchasing.

Q: Do you offer assistance to the hearing-impaired and visually-impaired?
A: All Cinema Cafe locations are equipped with Assisted Technologies, including: Descriptive Narration, Closed Caption, and Assisted Listening (amplified sound). Some movies may not come to us with these accessibility features, so please check show times for specific details.


Q: Can you smoke in the theater?
A: No, The Cinema Cafe's are non-smoking establishments. You may smoke outside.

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Q: Do you have to order food or drinks if you watch a movie at Cinema Cafe?

A: Ordering or a minimum purchase is never required at Cinema Cafe.

Q: What kind of food do you have?
A: Cinema Cafe provides a full menu, which includes a variety of drinks (alcoholic and non-alcoholic), appetizers, entrees, and desserts. You can view our menu by clicking on the "Menu" link on the theater page. In addition to regular menu items, we have periodic specials.

Q:  Can we order during the movie?
A: Yes. You can order up until "last call," which is typically 30 minutes prior to the film ending.

Q: If something is wrong with my order what do I do?
A: Servers will do "check backs" which is a verbal question posed asking if you received all of your ordered items. Any time throughout the service you can notify an employee by lighting the button on your table or chair.

Q: Do you accept checks?
A: No. Cash or major credit card/debit card only.

Q: Should I tip my server?
A: If you enjoyed your service we encourage our customers to take care of their server. 15%-20% is customary, as is with any traditional restaurant.

Other FAQ's

Q: How can I comment on my personal experience at Cinema Cafe?
A: We encourage all of our patrons to help us provide the best in entertainment and service. To leave us feedback on how we are doing, please save your receipt and submit your feedback here. We look forward to hearing from you.

Q: How do I book a party and/or an event at the Cinema Cafe?
A: You can call 757-747-1397 or visit the Parties tab in the menu bar at the top.

Q: How can I join the Cinema Cafe email/newsletter list?
A: Click here to join. Our e-newsletter goes out weekly with information on opening movies, special events, and special offers.